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user_mzml4o
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10/09/2026 1:28 AM

Code not being shown for a reward

I was trying to redeem the 49ers kids gold club reward. I managed to get the reward however there is no code in any aspect of the reward. The website Specifically asks for a code that is not even being propagated. Please assist. 

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15 hours ago

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XfinityAmandaB

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2 days ago

 

user_mzml4o Thank you so much for reaching out for help with your membership benefit for the 49ers Kids Club. That sounds so Fun and a great free offer! Not getting an expected code would be frustrating, and I appreciate you reaching out for help. With some offers, it can take some time for a code to be generated. How long ago did you redeem the offer?   

 

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user_mzml4o

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16 hours ago

this is blank the code should have been able to be copied and pasted into the form. Nothing. I circled the area where this usually appears.

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XfinityAmandaB

Official Employee

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3.6K Messages

 

user_mzml4o  If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.

 

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