Code not being shown for a reward

I was trying to redeem the 49ers kids gold club reward. I managed to get the reward however there is no code in any aspect of the reward. The website Specifically asks for a code that is not even being propagated. Please assist.

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XfinityAmandaB

Official Employee

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3.6K Messages

25 days ago

user_mzml4o Thank you so much for reaching out for help with your membership benefit for the 49ers Kids Club. That sounds so Fun and a great free offer! Not getting an expected code would be frustrating, and I appreciate you reaching out for help. With some offers, it can take some time for a code to be generated. How long ago did you redeem the offer?

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user_mzml4o

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5 Messages

Earlier today. I never got anything by email either.

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25 days ago

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XfinityAmandaB

Official Employee

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3.6K Messages

user_mzml4o No worries, I would be happy to follow up tomorrow to see if it was delayed and if it has not arrived and is still showing as redeemed; we can look into it more for you then. Does that sound alright with you?

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25 days ago

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N

neonglow

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1 Message

Hi Amanda,

I'm having the same issue when trying to redeem the offer. I claimed the offer yesterday on 10/8 but the code is not displayed on the dashboard. Can you help me out?

Thanks!

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25 days ago

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user_mzml4o

Visitor

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5 Messages

That sounds good but it's still blank

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24 days ago

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user_mzml4o

Visitor

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5 Messages

No code. Usually codes appear where the Xfinity area is and you can copy and paste. With this nothing. And the link taking you to the form to complete specifically asks for the code and has an unskippable asterisk blank field asking for a code. It alleges that the code should be on our xfinity dashboard. But nothing is there. No email. I've checked. It's been 24 hours.

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24 days ago

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user_mzml4o

Visitor

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5 Messages

24 days ago

this is blank the code should have been able to be copied and pasted into the form. Nothing. I circled the area where this usually appears.

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XfinityAmandaB

Official Employee

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3.6K Messages

user_mzml4o If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.

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24 days ago

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user_o2uxpd

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1 Message

Same for me, I claimed it on 10/8 and today is 10/11 havn't got the code

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23 days ago

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user_jh3hkg

Visitor

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2 Messages

19 days ago

Can someone post the website link? Mine's not even showing up under redeemed anymore.

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XfinityJosephA

Official Employee

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2.5K Messages

user_jh3hkg are you looking for the Xfinity Membership website? If yes, this is the one. https://www.xfinity.com/membership

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19 days ago

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user_jh3hkg

Visitor

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2 Messages

No, I need the "Visit 49ers Kids Club" link since my reward doesn't show in my list of redeemed rewards for some reason.

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19 days ago

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XfinityVictor

Official Employee

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2.6K Messages

user_jh3hkg I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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19 days ago

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Customer Service

user_mzml4o

Code not being shown for a reward

XfinityAmandaB

user_mzml4o

XfinityAmandaB

neonglow

user_mzml4o

user_mzml4o

user_mzml4o

XfinityAmandaB

user_o2uxpd

user_jh3hkg

XfinityJosephA

user_jh3hkg

XfinityVictor

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