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user_ewdrx9
1st Topic

2 Messages

Sunday, June 9th, 2024 6:47 PM

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Coaxial

I got a new modem With a new coaxial cable But I am unable to connect it. I do not have a place to connect it as there is just a cable coming out of the wall in my apartment. Does the modem only work with the new cable? It seems that my internet is working worse with the new modem than before. Does the cable make a difference?

Question

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Updated 

10 months ago

63

1

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XfinityVianney

Official Employee

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2.3K Messages

1 year ago

 

Hi user_ewdrx9,

Thank you for reaching out. I hope you are doing well. I see you just got a new modem, which is always exciting. The equipment we send does come with a getting started kit, which includes an extra cable if needed. You could use the new cord to connect if you have an existing wall outlet. There are cases, however, where the cable is run from outside into the home. These are existing ports, so the cable wouldn't be needed. If you're having network troubles, a few variables could be involved. Can I have more details about the issues you are running into? Are you seeing speed troubles, drops, or both? 

 

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user_ewdrx9

2 Messages

It seems to be a bit better now but there is still the occasional drop.

1 year ago

0

XfinityAmandaB

Official Employee

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2.3K Messages

 

user_ewdrx9 That is great to hear, now that it is working better next time you have a drop check out the Xfinity app for troubleshooting. The troubleshooting can detect any network issues as well and if not able to help resolve the issue help get a tech appointment set up for you as well! 

 

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1 year ago

0

phif

Visitor

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1 Message

We received a new gateway however, it needs to install in a stone house with extremely bad Wi-Fi.  The old gateway has coax in and out.  Then we split to three out lines. The new gateway has no coaxial out port.. 

The Coaxial we had run to three lines to multiple rooms and two televisions aren't cable ready.  Do we need a technician to come to the house?  We do not want to split after the output on the old gateway, as this would cause us to rent two gateways from xfinity.  Any solutions here?

10 months ago

0

XfinityAlfonso

Official Employee

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1.7K Messages

OK, got it! Yes, the home's composition will affect signal strength, and in some cases a 2-modem solution is viable, or our XFi Boost pods will bolster that Wi-Fi signal to the more remote areas of the home away from the modem. 

 

Wi-Fi Boost Pods FAQs

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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