Coaxial cable detached from the power pole behind the house. Will tech be able to reattach during my scheduled appointment?

My location was hit hard by Hurricane Ian and the internet cable detached from the power pole. I have been in contact with xfinity reps through there online live chats and they all say that, that shouldn’t be effecting my internet connection. I know they are wrong but I was just hoping the tech that comes out Monday will be able to reattach that line. If someone could help me with the answer or another solution it would be greatly appreciated.