Visitor
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2 Messages
Coaxial cable detached from the power pole behind the house. Will tech be able to reattach during my scheduled appointment?
My location was hit hard by Hurricane Ian and the internet cable detached from the power pole. I have been in contact with xfinity reps through there online live chats and they all say that, that shouldn’t be effecting my internet connection. I know they are wrong but I was just hoping the tech that comes out Monday will be able to reattach that line. If someone could help me with the answer or another solution it would be greatly appreciated.
EG
Expert
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110.3K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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1.5K Messages
3 years ago
@user_beae44, This is a great question! I hope this message finds you, your family, and your loved ones, all safe and well ❤️
Our hearts go out to those families that have lost loved ones, homes, and their livelihoods as a result of Hurricane Ian. I can definitley check on your upcoming appointment to confirm the type of tech that's coming out.
Please send our team a direct message with your full name and full address so that we can assist you further.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_beae44
Visitor
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2 Messages
3 years ago
No peer to peer chat icon
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