Coaxial cable cut during yard maintenance.

On Friday August 29th, my yard company aerated (Poked Holes) in my yard. While they were on the side of the house that has my cable box the internet went out. The yard guy says the cable is supposed to be buried deeper than it was. This event led me to conclude that the cable in the yard is why my internet was out. I call customer service and explained the situation and he said the issue couldn't be resolved until Tuesday the 2nd. When asked if that was ok I explained that it was absolutely not ok and that I have special needs children with autism who expect the internet to work. He offers faster internet at a lower price which I excepted. I call Tuesday afternoon and ask if someone is coming out to fix the cable and the guy tells me that someone can't come to fix the cable until I try to install the new modem. I explain to him that my new modem won't help because there is a damaged cable and he refuses to do anything until the new modem fails to work because "The system will only let you schedule one action at a time". After I get the new modem later that afternoon and it fails to work (Suprise suprise) I call and explain the situation to a third guy who finally schedules the first available appointment on Sunday morning between 7 and 8 AM. That's 9 total days without internet. The discount I got is totally offset by the fact that I had to go get Verizon mobile home internet because internet is an absolute necessity. I've never had worse customer service in my life.