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user_r3zr22
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4 Messages

Monday, July 8th, 2024

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coax wall connection sticks out a mile

Xfinity installed at the new house and I'm shocked to see how far it sticks out perpendicularly from the wall. Not only is the real estate required to accommodate it too high there's also the very real risk of hitting and damaging it. Surely there's an elegant solution for this? The 90 degree adapters that are available apparently severely downgrade the signal (?)

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1 year ago

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XfinityPaula

Official Employee

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1.5K Messages

1 year ago

@user_r3zr22 Hi there! I'm excited to hear that your services were installed, but sorry that the connectors seem to be too far out from the wall. Typically, the wall plate connector would be maybe a 1/4 inch out from the wall plate. Any adapters to the line can cause signal loss, but adding an amplifier can correct that if the signal loss is too great. Was the service professionally installed? I can have a technician back out to check the wiring and correct any issues with the connectors. 

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user_r3zr22

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Hi, thank you for fielding this,,,, so it's not the connector that's sticking out too far, it's the coaxial cable itself. With the connection being perpendicular that coax has to go out a good 6"-8" before it bends whatever direction you're taking it. It would be great if it could hug the wall. I've read that using a 90 adapter adds noise and degrades the signal. A booster would help the signal strength but the noise would remain (?)

1 year ago

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XfinityPaula

Official Employee

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1.5K Messages

@user_r3zr22 Ah, I see, that makes better sense vs it being the connector that's extended! Noise could be created as well, but that's the same for any connector / splitter used on the line. You would want to find a high quality connector to help limit signal and noise issues. The gold-plated connectors are usually preferred. If you wanted to give it a try the worse case would be that you find degraded service to the TV picture or dropped internet connections you could simply remove the adapter. 

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1 year ago

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user_r3zr22

4 Messages

Okay,,, just checking to see if there are any successful solutions out there, I can't imagine this hasn't been discussed and addressed by people over the years. Perhaps the noise/signal loss is less of an issue than I'm reading into it.

1 year ago

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XfinityPaula

Official Employee

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1.5K Messages

@user_r3zr22 You bring up a very valid point and not one that I have come across personally. With power cables I have had this issue with wanting furniture against the wall and I us flat power extensions for that resolution. Commonly when a connector is added it the RF will drop 1dB. So it shouldn't cause an interference. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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