user_vdzvzp, Hi there! Thanks for taking the time out of your day to visit XFINITY for help with getting the internet set up at your new apartment. Congrats on the move! I am sorry to learn about the outlets not working. Let's get that fixed. To get started, have you tried using the online troubleshooting guides available on our website? If not, here are the steps below.
1. Log in to xfinity.com.
2. Click Troubleshoot under the device you want to troubleshoot
3. Next, you can check for some common issues with this device. Try each troubleshooting step, then click Continue.
4. If we're unable to resolve your issue online, you may be asked to set up a repair appointment with an Xfinity technician. Click Continue.
5. Tell us about the issue you're having, then click Continue.
6. Select a date and time that works for you and enter the best number for the technician to reach you. When you've completed all the fields, click Schedule Appointment.
7. You'll see a confirmation page once your appointment is scheduled.
EG
Expert
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113.7K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabriel
Official Employee
•
2.7K Messages
1 year ago
1. Log in to xfinity.com.
2. Click Troubleshoot under the device you want to troubleshoot
3. Next, you can check for some common issues with this device. Try each troubleshooting step, then click Continue.
4. If we're unable to resolve your issue online, you may be asked to set up a repair appointment with an Xfinity technician. Click Continue.
5. Tell us about the issue you're having, then click Continue.
6. Select a date and time that works for you and enter the best number for the technician to reach you. When you've completed all the fields, click Schedule Appointment.
7. You'll see a confirmation page once your appointment is scheduled.
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