Visitor
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1 Message
Coax Line
The apartment I moved into has no coax line to hook up to in the wall and I need one to be installed. So far everytime I try to contact Xfinity they will not direct me to an agent to set up and appointment I need a coax line installed asap!!!!
XfinityJon
Official Employee
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760 Messages
3 hours ago
Good afternoon user_cnoxao. You have reached the right team! I will ve more than happy to assist you with setting up an appointment. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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