Hello @user_yfff1i, thank you for taking the time to leave a post. Sorry you’re running into this. Getting your apartment set up should be simple, and I completely understand how frustrating it is when the connection isn’t already in place. We’d be happy to help get a coax outlet installed for you. In most cases, this does require a technician visit to ensure everything is set up properly, and there is typically a one-time charge of $100 for the installation. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
How to send us a direct message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinityMarshante
Official Employee
•
1.2K Messages
4 hours ago
Hello @user_yfff1i, thank you for taking the time to leave a post. Sorry you’re running into this. Getting your apartment set up should be simple, and I completely understand how frustrating it is when the connection isn’t already in place. We’d be happy to help get a coax outlet installed for you. In most cases, this does require a technician visit to ensure everything is set up properly, and there is typically a one-time charge of $100 for the installation. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
How to send us a direct message:
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