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user_7178c8
1st Topic

2 Messages

Saturday, September 23rd, 2023 12:24 AM

Closed

Coax Cable

I’m moving into my girlfriends apartment. Was planning on bringing my internet because she doesn’t have one set up yet. Can’t find a Coax plug in. Asked the landlord and they said to reach out to my internet provider. Can someone install a Coax port in an apartment?

Question

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Updated 

2 years ago

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EG

Expert

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110K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMichaelC

Administrator

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4.2K Messages

2 years ago

Thanks for getting this moved, @EG!

Hello, @user_7178c8! Thanks for reaching out to us on the forums! I apologize to hear that you are unable to locate a coax cable in the apartment. We can certainly help you with this!

First, have you checked to make sure there isn't a coax possibly hidden in a closet or in its own little cabinet in the wall?

Second, when we come out to put in a coax cable, we do not wallfish the coax. What we would do is just drill a hole in the outside wall to the inside wall to pass the coax cable that way. You may want to check with the landlord to make sure that would be ok to do.

Third and final, have you check the new address to make sure we service the location? You can do so here.

2

user_7178c8

2 Messages

Thank you for the response! Yes my address is serviced. I have seen some Xfinity cables outside the complex as well. Unfortunately I cannot find a port in the apartment. When I first talked with the landlord they said to talk with my provider. After this response I’ll reach out to them and get approval. I would love to have someone come by and put a cable into the apartment so I can keep the same internet! 

2 years ago

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XfinityRichard

Official Employee

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1.8K Messages

Hi there, @user_7178c8 ! Thank you so much for reaching your Digital Care team. Thank you so much for choosing Xfinity to be your provider, we would love to have you as a customer. Please be assured you reached the right person to assist you and get you set up for service and schedule you a technician to get a technician out to you apartment to get a line installed in your home. Can you please DM me your first and last name along with your full service address so that I can assist you further?

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2 years ago

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