Visitor
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2 Messages
Co-Ax cable repair
The Co-Ax cable on the exterior of my home needs repaired. The end of the cable falls off which disconnects our service. I go out and put it back together to restore service but it is only temporary. I need someone to come out crimp the cable end.
user_j1ge67
Visitor
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2 Messages
1 day ago
I’ve spent more time trying to report this issue and going through auto attendants, chats than it will take for the actual repair.
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XfinityMarshante
Official Employee
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176 Messages
1 day ago
Hello @user_j1ge67, Thank you for taking the time out of your day to leave a post. Sorry to hear that you are having issues with the exterior cable on your home. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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