Hey there, @user_c6lvei! Thanks for reaching out to our Digital Care Team over the Xfinity Community Forum. You've come to a great place for help :) We're always happy to do whatever we can to assist you, and it sounds like a ticket needs to be put in for this request. By chance, have you attempted to submit a "Drop Relocation" request via the Xfinity Assistant? If not, that is a quick way that customers and non-customers alike can submit outside line related inquiries. Let me know if you're able to do so. If not, or if you run into any trouble, our team can help!
XfinitySara
Official Employee
•
2K Messages
9 days ago
Hey there, @user_c6lvei! Thanks for reaching out to our Digital Care Team over the Xfinity Community Forum. You've come to a great place for help :) We're always happy to do whatever we can to assist you, and it sounds like a ticket needs to be put in for this request. By chance, have you attempted to submit a "Drop Relocation" request via the Xfinity Assistant? If not, that is a quick way that customers and non-customers alike can submit outside line related inquiries. Let me know if you're able to do so. If not, or if you run into any trouble, our team can help!
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