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user_c0q2y1
1st Topic

2 Messages

Thursday, November 2nd, 2023 11:50 PM

Closed

Coax cable issue

Me and my family recently moved into a rental that already has an Xfinity coax cables installed from the landlord. However I recently found out that the ends of the coax cables that stick out of the walls inside the house were cut. Can Xfinity techs replace the cables? And will it cost less since the coax cable box is already here?

Question

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Updated 

1 year ago

175

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EG

Expert

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110K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDena

Official Employee

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3.2K Messages

1 year ago

Thank you for reaching out @user_c0q2y1 I am sorry to hear the cables were cut inside the home. With the home currently having services from the landlord, the landlord would need to reach out unless they have added you to the account to manage the services. Is the account in your name or the landlords? 

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user_c0q2y1

2 Messages

We have our own account after moving in mainly for the internet set up. And the landlord has a whole new set up for Xfinity Home in the residence they currently live in. They just left the old coax box behind with the cables while they were renovating our rental.

1 year ago

0

XfinityJoshuaG

Official Employee

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331 Messages

Okay, let's pull your account up and get started. Please direct message us your full name and address to begin. 

 

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window

• Press Enter to send your message


1 year ago

0

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