2 Messages
Coax cable installation
Customer service is literally a JOKE I’m a first time customer and I’m trying to get in contact with a agent because I need a technician to see where a coax outlet can be installed but I’m getting nowhere with this TERRIBLE ai voice chat this is not a good look for a new customer
XfinityKei
Official Employee
•
1.5K Messages
5 months ago
Hi @Rth392 I’m sorry to hear we’ve made you feel this way. We can certainly assist to see what options we have available to help. As a reminder our technicians and contractors don’t perform wall fishing (concealed wiring), a custom outlet or any type of custom work.
There are two types of outlets our technicians may install:
Prewired: A previously installed outlet requires activation or reconnection.
Unwired: This is an outlet that didn't previously exist in a home and is created by our technician, who runs a wire and installs the wall plate and connection for it.
The professional installation fee covers the installation of prewired or unwired outlets.
Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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