Greetings, @user_b3vvq7! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this installationrequest. You have definitely come to the right place for assistance.
Can you tell me a little more about what you needed? Are you trying to have new service installed, or do you need a new cable for service that has already been installed and activated?
I'm trying to have new service installed, we had internet before but I did not know that it was a wireless one because the house that I'm in does not have a coax cable outlet
user_b3vvq7 Good afternoon! We appreciate you reaching out to our Community Forums Team for help with your installation. I can see how it would be frustrating to not be able to connect your services. I can assist you getting your services installed. Can you please send a Direct Message with your name, and service address?
Click "Sign In" if necessary Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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110.6K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.1K Messages
10 months ago
Greetings, @user_b3vvq7! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this installationrequest. You have definitely come to the right place for assistance.
Can you tell me a little more about what you needed? Are you trying to have new service installed, or do you need a new cable for service that has already been installed and activated?
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