Coax cable cut at the pole

I received my modem three days ago, and after trying to figure out why I wasn't getting internet I looked around outside and found out that my coaxial cable was cut on the side of my house. I ended up repairing it and after I tried to connect again but it still didn't work. I look around some more and found out that the cable is cut at the pole. Can xfinity help me with this issue or should I call a technician? I'd also like to know how much it would cost if xfinity came out to fix it