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user_xmj1u5
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Saturday, May 25th, 2024 3:36 AM

Coax cable connection

Requested install of Xfinity modem , technician needed to run coax cable to the apartment but was not able to. Requesting support for follow up appointment to get apartment connected. Thanks

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2 months ago

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XfinityMarcus

Official Employee

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674 Messages

2 months ago

user_xmj1u5 thank you for reaching out today. We would be more than happy to get someone out and assist you with installation of your equipment. Is there currently no coax on the property? 

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user_xmj1u5

2 Messages

there is a coax outlet on the property which the technician saw but was unable to run cable from the outlet to my apartment

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2 months ago

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XfinityMarcus

Official Employee

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674 Messages

user_xmj1u5 Were you given a specific reason from the technician on why that request could not be accommodated?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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