Good evening @user_e75439, and thank you for reaching out on our Community Forums regarding have your coax cable box installed. You can call us directly at 1-800-XFINITY to set up installation, or our team would be happy to set that up for you on this platform. In order to do so though, we would need to get your account pulled up. If you'd like to proceed with us here, please send us a Direct Message with your first and last name as well as the service address including any applicable unit or apartment numbers. To send a "Direct Message" ("Private") message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
XfinityAlyssaA
Official Employee
•
1.9K Messages
2 years ago
Good evening @user_e75439, and thank you for reaching out on our Community Forums regarding have your coax cable box installed. You can call us directly at 1-800-XFINITY to set up installation, or our team would be happy to set that up for you on this platform. In order to do so though, we would need to get your account pulled up. If you'd like to proceed with us here, please send us a Direct Message with your first and last name as well as the service address including any applicable unit or apartment numbers. To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
We look forward to hearing back from you!
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