Visitor
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2 Messages
CM3000 not receiving full speed after upgrading to 2gb tier
Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available. I’m hoping that a higher tier support person can take a look and it’s as simple as sending the correct next gen boot/provisioning file.
I have 32 QAM channels locked, 1 OFDM channel locked, and 1 OFDMA channel locked. Looking for guidance.
Thanks!
XfinityMarshante
Official Employee
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828 Messages
2 hours ago
Hello @user_616xv4, thank you for taking the time to leave a post. Sorry to hear you’re experiencing issues with your speed. I know how important a reliable connection is, and we’d like to help get this resolved for you.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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