Closing my comcast.net email account??

I have tried every way possible to keep my email account from closing since it's saying it's inactive. I have followed the steps to keep this from happening but i keep getting emails saying my email account will close shortly. I looked everywhere for a number to call to speak with a live person since the phone assistant keeps looping me back around to the same thing and doesn't help.

Please assist. I have multiple other sign in's that use my comcast.net email as the verified email address. I do not want to have to change this.

Responses

XfinityEva

Official Employee

•

1.6K Messages

7 days ago

Hello there! We can certainly assist more in detail. Please send us a direct message with your full name and service address. Please include the email address in question as well.

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

To view more on your email status please visit here:

https://www.xfinity.com/support/articles/email-activity-status

0

Email

SnT602

Closing my comcast.net email account??

XfinityEva

New to the Community?