Closing my account

user_7fjpzg, hi there! Thanks for reaching out. I apologize about that. We can take a look into it, and fix this for you.

To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further.  

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

user_7fjpzg, thanks for trusting in us allowing us to provide help with your account closer! We will miss you, and as always, thank you for being the best part of Xfinity!