Hi there, user_mp1naj! Thanks for taking the time out of your day to reach out to us. Rest assured, you have reached the right team to assist you. I understand you are looking for assistance with closing an account. May I ask what is the reason for requesting to close the account today?
@user_5zk50s Our team can help you with your account changes. Can you please direct message me your first and last name along with your full service address so that I can assist Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityNatalie
Official Employee
•
103 Messages
20 days ago
Hi there, user_mp1naj! Thanks for taking the time out of your day to reach out to us. Rest assured, you have reached the right team to assist you. I understand you are looking for assistance with closing an account. May I ask what is the reason for requesting to close the account today?
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