4 Messages
Closing case without any assistance or communication
I’ve reported a downed, hazardous line nearly 100 times for over 6 weeks. Xfinity keeps automatically closing the case. I’ve had dozens of “appointments” set up with agents on the phone, and nobody ever shows up. This is insane and should be illegal!
XfinityMichaelC
Administrator
•
4.2K Messages
1 year ago
Hey, @user_qpnnh2! Thanks for reaching out to us on the forums! I apologize to hear that you have lines down at this time. We certainly want to make sure this is being taken care of! Usually when a ticket is open and closed that's an indication the a job order has been placed on the account to have someone come out and fix the line. We can certainly double check the account to make sure we have that work order open. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?
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