Dmh6's profile

Regular Visitor

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1 Message

Mon, Nov 23, 2020 3:00 PM

Closing account due to death

My father in law passed away in July 2020. We have returned his equipment and have closed his account and have two reference numbers stating his account is closed with zero due. We keep getting bills for his account with a new balance, please help!

Update:Spoke with Marvin at retention and he assured me that everything is closed and no balance is due. Really hope so.

Responses

ComcastChe

Official Employee

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6.1K Messages

5 m ago

Hi @Dmh6

First, I'd like to send my condolences to you and your family for the passing of your father. I'm so sorry for your loss. On top of everything you're already dealing with, this is the last thing we want you to have to worry about. I can help review his old account to ensure it was closed and investigate why you're still receiving bills for his service. Please send a private message with your full name, your father's full name, and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message.

I am an Official Comcast Employee.
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Visitor

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1 Message

6 d ago

I am trying to close my mother in laws account due to her passing. I have uploaded the requested forms but it will not accept the service address I have entered. I am taking it directly from the statement but to no avail. Please advise ASAP this has been a nightmare just trying to pay a pass due bill and terminate the service. There must be a less complicated way when access to credit card numbers etc. are not readily available. Please advise ASAP

Official Employee

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118 Messages

I am truly sorry for your loss @user_09cacb. I know how difficult these times are, so we try to make this process as painless as possible. I'd love to help and see what is going on. Do you mind sending me a PM with your name, mother in laws name, and address? 

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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