1 Message
Closed Ticket / construction issue
Hello,
We just went inside an Xfinity and opened a ticket and now it states it has been closed when we have not been reached out by anyone. *edited* Is the ticket number. We have a green box that is in the middle of our driveway that we are wanting underground. My address is *edited*. My phone number associated with my account is *edited*.
XfinityMarcus
Official Employee
•
1.5K Messages
1 year ago
@user_jeic3m, thank you for taking the time to reach out using the Community Forums page. I know how inconvenient it would be to have something obstructing your driveway and would be more than happy to help. Please note that we have edited your previous post to remove any personally identifiable information from the Public. Please send us a direct message with your full name and complete service address to look further into this.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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