Closed mobile account being billed & Refund from January never received.

Question

This is the worse customer service EVER! I’ve canceled all services Jan 22 and am STILL getting charged for mobile.  I’ve confirmed with multiple offshore and online chat people all accts are closed.  In addition my refund of $225.87 has not been sent to me from JANUARY for my cable, internet and home phone over payment. I’m probably due a credit I paid in advance.  Was a loyal customer since 1981.  Never again.

XfinityAmandaB · Answer

user_2up1kv Thank you so much for reaching out for help with your Xfinity mobile billing. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Customer Service

user_2up1kv

Closed mobile account being billed & Refund from January never received.

XfinityAmandaB

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