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user_oqizuc
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10/27/2026 7:05 PM

Closed Captions Missing

The closed captions are missing from the movie “The Dog Stars” which I purchased today. (This is true when watching through my Xfinity box as well as my iPad.) I understand that occasionally new-to-digital films come without captions because of issues with the content distributor or other technical glitches. Will my purchase be automatically updated with captions if/when the issue is resolved?

Thank you for your help.

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1 hour ago

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XfinityThomasD

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4 hours ago

 

user_oqizuc Thanks for creating a post and for bringing this to our attention. I can certainly understand needing closed captions, both for accessibility and just to avoid missing what they are whispering, or when your kid wants to sing karaoke during movie night. 😀 The title should auto-update so you wouldn't have to do any additional steps or separate purchases. I apologize for the inconvenience, and we can report the issue for further review.

 

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