Hi there @user_6qwhjv, and thank you for posting to our Xfinity Community Forum! You've come to the right place for help. 👍
If you're using an Xfinity X1 TV Box, you can turn Closed Captioning off by pressing and holding the microphone button on your Xfinity Voice Remote and saying "Closed Captions Off."
To make sure we're providing the correct instructions, could you let us know what device you're using to watch TV (X1 TV Box, Xfinity Stream app, smart TV, etc.)? We're happy to help!❤️
There is no way to customize closed captioning if streaming directly from the internet to the Xfinity app on a smart TV. You can turn closed captioning on and off, but it is white letters and no background. That means that you can’t read the captions on a light picture screen. Each app must be set up independently. It does NOT help to customize the TV closed caption settings.
XfinityMelinda
Official Employee
•
497 Messages
2 months ago
Hi there @user_6qwhjv, and thank you for posting to our Xfinity Community Forum! You've come to the right place for help. 👍
If you're using an Xfinity X1 TV Box, you can turn Closed Captioning off by pressing and holding the microphone button on your Xfinity Voice Remote and saying "Closed Captions Off."
You can find more information here: https://www.xfinity.com/support/articles/x1-closed-captioning.
To make sure we're providing the correct instructions, could you let us know what device you're using to watch TV (X1 TV Box, Xfinity Stream app, smart TV, etc.)? We're happy to help!❤️
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mjmgfm
Visitor
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1 Message
15 minutes ago
There is no way to customize closed captioning if streaming directly from the internet to the Xfinity app on a smart TV. You can turn closed captioning on and off, but it is white letters and no background. That means that you can’t read the captions on a light picture screen. Each app must be set up independently. It does NOT help to customize the TV closed caption settings.
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