Hello Jic2002 , thank you for reaching out to us regarding the closed captioning not working on your broadcast channels. I'm sorry to read you are having this trouble on those networks. Closed captioning is vital for some of our customers, so it's a big issue if it is missing for anyone. I would love to help out and make sure that we have the captioning fixed.
Are you using our X1 cable box when watching the channels were the captioning is missing? Is the captioning missing on other networks?
Jic2002 Thank you for sending your details, however this is a public space, I need you to send us a direct message with your name and service address please. That way your information is private and not listed in our forums.
Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for getting back to us here, @Jic2002. We did receive your direct message a little over an hour ago, and we responded back to you shortly afterword, with a couple of clarifying questions. Did you receive our response, or do you see any notifications regarding a new message?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityPaula
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Jic2002
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