14 Messages

Fri, Jan 14, 2022 7:52 PM

Closed Account, but still being charged.

I closed my Comcast internet account in early January 2022 via phone.  I then returned my devices January 10th, 2022.  When I returned the router, I was told to pay $1.64 remaining balance and was given a receipt and told the account was paid in full.  Yet when I login online I see $48.79 due on the account.  

When will the $0 remaining balance be reflected online?  Why is it saying there is a balance due?




91.6K Messages

7 d ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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