Visitor
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1 Message
CLOSED ACCOUNT BILLING ISSUE–CANCELLATION CONFIRMED JULY 8, 2026
I’m hoping an Xfinity representative can please assist me with a closed-account billing issue.
My service was canceled on July 8, 2026, and I have a cancellation confirmation number. I was also expecting a refund. However, my online account is now showing a past-due balance of approximately $131–$132, and the website is incorrectly prompting me to cancel service again as if the account were still active.
I have already tried calling and using the online chat but have not been able to reach a representative.
Could an Xfinity employee please contact me privately so I can provide my account number and cancellation confirmation number and have the account reviewed?
Thank you very much for your help.
XfinityRay
Official Employee
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4.2K Messages
1 hour ago
Greetings, @user_k7tu2m! Happy Friday! We can further check on the account and billing to find out where that is coming from. We will get to the bottom of this! If the account is closed, the final bill comes by USPS mail after a few weeks. That shows the billing corrections. I understand this was back on 7/8 so past the timing for that.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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