Visitor
•
1 Message
Close Xfinity Account
I would like to cancel my xfinity services. Can you please help me with that. My address is
[Edited: "Personal Information"]
. My account number is
[Edited: "Personal Information"]
. I have switched to AT&T Fiber optic internet for the faster upload speeds. Thank you for your help.
[Edited: "Personal Information"]
Accepted Solution
XfinityQuemekia
Official Employee
•
1K Messages
6 months ago
Hi there @user_vk5dy4, we hate to see you go, but we are more than happy to assist. To get started, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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