Visitor
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1 Message
Close previous tenant’s Xfinity account
Hello, my ex-husband just moved out of our shared home. I open my own Xfinity account and Internet service, but I know that he has not canceled his account on the same address. I’m not able to activate my router. I asked him multiple times, but he didn’t get to it yet. Is there a chance to close out his account so I can use my own? I’m a Manager on his account, but I’m not able to close the account through the app.
XfinityAlfonso
Official Employee
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2.9K Messages
1 hour ago
Good afternoon user_rfpymj thanks so much for reaching out to us here on our Xfinity Forums with these account management questions! When transitioning from one account owner to another at the same address, we do want to take special care to ensure everything is done properly.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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