Hello @user_8cnzwz I will be happy to help you with your account request. Do you mind telling me the reason you would like to disconnect this account at this time?
user_4tjqb3 Hello! Thank you for reaching out through the Xfinity Forums. I hope everything is going smoothly as you prepare for your move. I’d be happy to help you take care of closing your account effective May 7th and get that checked off your list. To get started, please send me a direct message with your full name, current service address, and your new billing address. Once I have that information, I’ll be able to assist you further.
I look forward to helping you with this!
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDuron
Official Employee
•
673 Messages
1 month ago
Hello @user_8cnzwz I will be happy to help you with your account request. Do you mind telling me the reason you would like to disconnect this account at this time?
2