Close an account and order

Order number = 1001881499972099

This order needs to be removed

It's confusing me cause I'm seeing 2 orders now

One that I want

One that was supposed to be canceled

I have 2 ongoing orders

I canceled the previous order before placing another

2 agents told me it's canceled

I didn't get cancelation email

I still see the account still active showing that my order is processing

What is this

Please fix this

Responses

XfinityGabby

Official Employee

•

1.5K Messages

15 days ago

Hello, @user_rameez. Is this regarding a mobile or residential order?

2

0

U

user_rameez

2 Messages

It's an internet connection order

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14 days ago

0

@user_rameez Let me take a look at your account. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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14 days ago

0

Customer Service

user_rameez

Close an account and order

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