Hi user_dhryyx! Thanks for taking the time to reach out on our Xfinity Forum. We value you choosing Xfinity, so we certainly hate to lose you. Although we hate to see you go, my team can assist you with closing your account. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
EG
Expert
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117.2K Messages
14 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
•
4.8K Messages
13 hours ago
Hi user_dhryyx! Thanks for taking the time to reach out on our Xfinity Forum. We value you choosing Xfinity, so we certainly hate to lose you. Although we hate to see you go, my team can assist you with closing your account. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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0