Hi user_gs0l1f! We appreciate you taking the time to reach out on our Xfinity Forum for support with closing your account. We certainly hate to lose you and would love to do anything we can to keep you as a customer with us. My team can assist you with cancelling your account if needed as well. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” (upper right corner of this page) • Click the “Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
EG
Expert
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118.4K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
•
4.9K Messages
4 hours ago
Hi user_gs0l1f! We appreciate you taking the time to reach out on our Xfinity Forum for support with closing your account. We certainly hate to lose you and would love to do anything we can to keep you as a customer with us. My team can assist you with cancelling your account if needed as well. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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