close account

user_ryl1hq Hello and thank you for reaching out via our Xfinity Community Forums. I am so sorry to hear about the difficulty you've had trying to contact us. Please accept my deepest apologies—we should be making this process easier for you. I respect understand your decision to close your account, and I want to assure you that I can certainly help get this taken care of. To move forward with the changes that are needed to your account, I first need to verify your account information and review your current service details. To do this, please send a direct message with the following information: 

1. Your Full Name (as it appears on the account)

2. The Service Address

Once you provide that, I will begin the process to close the account and confirm the final balance.

 

Thank you for your patience, and I am here to help you through this final step.

 

To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it