@user_669e79 Thank you for reaching out here on our Xfinity Community Forums! We are sad to hear you are moving, but wish you the best of luck in the new place! I'm happy to help you take care of your Xfinity account.
Please send a direct message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.
1. Click "Sign In" if necessary 2. Click the "Direct Messaging" icon (upper right corner of this page) 3. Click the "New message" (pencil and paper) icon 4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list 5. Type your message in the text area near the bottom of the window Press Enter to send your message
@XfinityElizabethA I have two Xfinity accounts. One account is for my current residence and is active. The other account is the account I had at my previous home. I want to start a pre-paid internet account at this home while it while it is vacant. After spending over 5 hours trying to activate the the prepaid account I was finally told I had to close the inactive account before I could start a new prepaid account. I tried using direct messaging but never heard back from anyone.
@Anon386054 we can help you with the disconnection of your account.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message Let me know if you have any questions.
EG
Expert
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110K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCElizabeth
Problem Solver
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908 Messages
2 years ago
Thank you @EG!
@user_669e79 Thank you for reaching out here on our Xfinity Community Forums! We are sad to hear you are moving, but wish you the best of luck in the new place! I'm happy to help you take care of your Xfinity account.
Please send a direct message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.
1. Click "Sign In" if necessary
2. Click the "Direct Messaging" icon (upper right corner of this page)
3. Click the "New message" (pencil and paper) icon
4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
5. Type your message in the text area near the bottom of the window
Press Enter to send your message
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