Visitor
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2 Messages
Clear Pending Order
I moved my phone plan from one Xfinity account to another. I'm trying to upgrade to the Mobile Plus plan but keep getting the 'pending order' error. Is there a way to clear this message so I can upgrade?
Visitor
•
2 Messages
I moved my phone plan from one Xfinity account to another. I'm trying to upgrade to the Mobile Plus plan but keep getting the 'pending order' error. Is there a way to clear this message so I can upgrade?
XfinityJon
Official Employee
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1.6K Messages
13 hours ago
Good afternoon user_18ptgw. You have reached the right place, I would be happy to assist you further. I do have a few questions to help me better understand the situation. How long ago was the move from one account to the other completed? Since the change has taken place, have you attempted to either log out of the Xfinity App, or uninstalled it, and tried to install it again?
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