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user_18ptgw
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2 Messages

Thursday, August 13th, 2026 10:52 PM

Clear Pending Order

I moved my phone plan from one Xfinity account to another. I'm trying to upgrade to the Mobile Plus plan but keep getting the 'pending order' error. Is there a way to clear this message so I can upgrade?

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2 hours ago

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XfinityJon

Official Employee

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1.6K Messages

3 hours ago

Good afternoon user_18ptgw. You have reached the right place, I would be happy to assist you further. I do have a few questions to help me better understand the situation. How long ago was the move from one account to the other completed? Since the change has taken place, have you attempted to either log out of the Xfinity App, or uninstalled it, and tried to install it again?

 

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user_18ptgw

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2 Messages

I have tried logging out, deleting, reinstalling, and then resigning into the app. The transfer was done earlier today, so it is probably a patience/timing issue, but I was hopeful there was a way for this to be cleared.

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2 hours ago

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XfinityJon

Official Employee

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1.6K Messages

I will be happy to look into this further, to review the status of the account. It will require some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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