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9nwa_swit
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Originator

Visitor

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2 Messages

Saturday, May 3rd, 2025 12:00 AM

Clear my cart?

Trying to upgrade internet service and the first time I chose the option it prompted to choose a window of time for the upgrade with equipment. I came back and now when I try to complete the order, I do not get the calendar and time options, and instead get a page directing me to call customer service at 844-244-8163 which is a number no longer used by comcast and directs me to call 1800comcast??

Question

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Updated 

2 months ago

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9nwa_swit

Visitor

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2 Messages

2 months ago

What is the point of this [Edited: Language] forum?? I literally just need to buy something for service, but your cart is atrocious and directs me with "

Looks like we need a little more info to complete your order.

Give us a call us at (844) 244-8163 to be directly routed to one of our sales agents.

"

I can't make a ticket related to my issue, and I have to waste time writing [Edited: Language] like this.

(edited)

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XfinityMarcus

Official Employee

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1.6K Messages

9nwa_swit thank you for using the Xfinity Community Forums page to reach out. I would be happy to assist you with your service changes today. I understand that you are attempting to make a change to your current internet package and coming across an error message. Are you currently signed in to your existing account while attempting to complete the order flow?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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