Visitor
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1 Message
Class action lawsuits?
Xfinity has the WORST customer service of all time and is a SCAM! They raise fees and we cannot even get in touch with a live agent. CAN I GET A LOVE AGENT PLEASE! We pay for service that often has technical difficulties and cannot get in touch with anyone to help us. The text assistant is NOT helpful. To raise fees and the customer service has declined is diabolical. If there is a class action lawsuit I would like to be apart of it
XfinityJohnG
Official Employee
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1.9K Messages
22 days ago
Thank you for reaching out to our team here @user_mevpta. I would be happy to assist you with any account or service issue from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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