4 Messages
Circuit Construction
I have been trying to contact someone within Comcast for months on getting a site assessment to run fiber to my house, which is more than 300' the current Comcast network. I know I will have to pay for the construction, I am willing to do that, but I need a site assessment to tell me how much its going to cost. I have used the automated chat, called the 1-800 numbers, even used LinkedIn to contact a residential sales associate in my area, nothing....Can ANYONE point me in the right direct?
Accepted Solution
XfinitySara
Official Employee
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1.2K Messages
16 days ago
Thanks again, @user_7k2njq, for giving our Digital Care Team the chance to help with your serviceability request. Even though we've confirmed with our engineering department that your location is not serviceable at this time, it was a pleasure looking into it for you, and we're always happy to help in any way we can! As I mentioned in our last direct message to you, please feel free to create a new post if anything else comes up, and we'll be here for you :)
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XfinityThomasB
Official Employee
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1.4K Messages
16 days ago
Howdy user_7k2njq!
Appreciate you reaching out. We can easily establish a ticket from our end to loop in our local engineering team. Full transparency, this process is pretty involved and takes some time depending on existing survey records and options for the area. A cable run of that distance, I see on average around 25k depending on materials and other specifics, I have seen that upwards of 40k just to provide a good estimate on what to expect on the work order. We offer two different style connections to the home, our standard Xfinity Internet service is not actually Fiber direct to the home, it would be traditional coax copper to the home. Doing a plant extension of this nature would be based on coax copper lines, not fiber, just as a heads-up. Did you have any questions about that, or you would, you like to dive right in on getting the quote? Typically, a quote like this would be around 90 days for our engineering team to draw up the projection for the job.
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