Visitor
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1 Message
Chronic Daily Outages Since Jan 1st - OSP/Maintenance Required
I have been experiencing many daily outages so far this year. We are nearly three months into 2026 and my service remains unstable. A home technician has already cleared my inside wiring, and support agents have confirmed an outside line issue, but it has not been fixed. I am also being blocked from receiving further billing credits automatically. I need an official employee to help me open an OSP ticket and manually review my billing for all of 2026."
XfinityNatalie
Official Employee
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645 Messages
3 hours ago
Hey there, user_0rf7cw! We appreciate you posting on our XFINITY Community forum. We never want you to have an experience that falls short of what you deserve. Your experience is important to us. We can certainly take a look into this for you.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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