stephylhp's profile

New Poster

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2 Messages

Wed, Dec 30, 2020 9:00 AM

Christmas time price hikes

Every year at Christmastime Comcast raises my prices.  It's the worst Christmas present.  How can I stop this from happening every year??

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Again

Expert

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25.8K Messages

6 m ago


@stephylhp wrote:

Every year at Christmastime Comcast raises my prices.  It's the worst Christmas present.  How can I stop this from happening every year??


Do you have a 1 year contract/promotion that expires at this time every year?

New Poster

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2 Messages

6 m ago

Well obviously.  I mean I don't have a contract, so that's why they jack up my price every year.  But it literally means I hate Comcast with a passion every Christmas.  Is there any way to fix it so they don't ruin Christmas every year?...other than just getting rid of Comcast.

ComcastChe

Official Employee

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6.1K Messages

5 m ago

Hi @stephylhp. Thanks for posting to the Xfinity Forum to get help with your billing concerns. I understand why this would be frustrating for you. No one likes price increases. While we try to hold down costs, price changes are necessary for a number of reasons, including continually increasing costs of programming and our ongoing investments in network upgrades, cutting edge technologies, and enhanced products and services. That said, we know we need to continually improve our customers’ experiences with us, and while we have work to do, we’re making real progress. I would be happy to review your account to see if there are any new offers that would help lower your monthly rate.

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