Chose Self Installation Process

Hi,

I am transferring my Xfinity internet service from one apartment to another within the same city 20 mins away. I opted for the free self-installation option but i have no idea what to do nor can i reach a customer support agent. Can you please guide me through the process and what exactly do i need to do? I just have a Xfinity modem at my current apartment. The service will transferred on 09/14/2025.

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EG

Expert

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113.3K Messages

4 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEmilyB

Official Employee

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2.3K Messages

4 days ago

user_tq2kxd Welcome to our community forum and thank you @EG for moving this so we can jump in and help :). We are so excited that you're bringing Xfinity with you to the new apartment! You've reached the perfect place to get help setting up the modem. You can watch this video that walks you through the activation process, and if you run into any questions at all, we are here to help!

I want to make sure you're taking advantage of all the awesome features available to you. With Xfinity, you have access to millions of free hotspots across the footprint so you can stay connected during your move. You can easily locate them using the Xfinity App. They're super convenient and easy to use!

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XfinityEmilyB

Official Employee

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2.3K Messages

7 hours ago

user_tq2kxd Hey there, how is the move coming along to your new place? Were you able to get your modem up and running?

0

Customer Service

user_tq2kxd

Chose Self Installation Process

EG

XfinityEmilyB

XfinityEmilyB

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