Visitor
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1 Message
Chose a free movie
I saw the free choice movie from Xfinity Rewards and wanted Minions Rise of Gru. I don’t know how though but it gave me Despicable Me 1 instead.
Can someone please try to help.
Visitor
•
1 Message
I saw the free choice movie from Xfinity Rewards and wanted Minions Rise of Gru. I don’t know how though but it gave me Despicable Me 1 instead.
Can someone please try to help.
XfinityMatthew
Official Employee
•
1.9K Messages
8 hours ago
Hello @user_50iopo Thanks for reaching out. We'd be happy to escalate this to our membership team to see if they can correct it. Please send us a direct message with your full name and service address and we will get this looked at for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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