Children at the call center

Question

I called customer service and was hung up on due to the lady having her child yelling in background.  This was rude and very unprofessional. Something that should of taken 20 minutes ended up taken a hour. I had to call back and repeat the process again, identity myself and explain my problem.  When you are at work your kids are not supposed to be there. I looking at swaping service to frontier now that they have 2000mbps for around $80/mo. I am also a veteran who had metal plates put in my head so talking on cell phones causes me headaches as to why i don't use them very much. I know calls are recorded it is 10:34am now that call was at 9:30ish am. Why xfinity allows children at call centers is very unprofessional. There needs to be a number ypu can call for issues like this.

XfinityGabriel · Answer

user_umaaaq, Hi there! Thanks for taking the time out of your day to reach out. This is definitely not the experience we like to hear about or how we want you to feel. As a consumer myself, I understand the importance of receiving a superior experience. We will surely miss your business and appreciate you for your service. You've come to the right place. We are a team of experts that are dedicated to resolving concerns such as this. We will do everything within our power to turn this around. In order to further investigate this, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

Customer Service

user_umaaaq

Children at the call center

XfinityGabriel

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